Service management operations strategy information technology pdf download

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Service Management Service Management is a set of specialized organizational capabilities that provide value to customers in the form of services. • These specialized organizational capabilities include the processes, activities, functions and roles that service providers use to enable them to deliver services to their customers. Information technology service management: An emerging area for academic research and pedagogical development Download full-text PDF Read full-text. Management: Operations, Strategy, and. ISBN: is an International Student Edition of Service Management: Operations, Strategy, Information Technology 9th edition by Sanjeev K. Bordoloi, James A Fitzsimmons and Mona J Fitzsimmons This ISBN is Textbook only. It will not come with online access code.

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